Frequently Asked Questions

Discover more about the service

Guille GoalsWon client

“GoalsWon helped me to establish a reading routine and start work on some big goals I've mused about for years"

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How does it work?

Once you start with GoalsWon, you'll be assigned an accountability coach from our team.

Your coach, an experienced accountability professional, will get to know you, your background and the areas you'd like to work on. Then your day-to-day support begins:    

Each day you'll be prompted to enter your top daily goals. At the end of the day, you mark which goals and habits you accomplished with any notes, pictures or videos. Your coach will check in to see how you did, give you feedback and help plan the next steps.

They'll also help you implement science based behaviour techniques to drive lasting change.

Does it work?

All of our coaching methods are grounded in what research has shown to be effective. The American Society of Training and Developmentfound that people who committed to someone like an accountability coach were 65% more likely to reach their goals. This is the reason executive coaches and elite mentor exist.

We provide those benefits, but in a form and at a price that's more accessible to those keen to improve their lives, in small or big ways. We help you move you beyond good intentions and willpower, which often fade in the face of setbacks.

It's not just the feedback from clients, in fact, we practice what we preach. Both our co-founders use the service they developed daily. This service wouldn't exist if it didn't work for us. After all, we're on a journey of self-improvement too.

Read more about the science

What goals is this service for?

No matter whether your goal is related to health, mindset, well-being, career, finances, relationships or something else, having an accountability coach from GoalsWon will accelerate your progress. You can work on a goal related to a few different areas, but we encourage you to focus on one or two habits at a time.

What if I already use a todo app?

We provide dedicated human accountability and work in tandem with any other apps you may already be using. Most of our clients already have a method for keeping track of the multitude of minor tasks, and we're not here to replace that.

Instead, our service is based on the observation that planning is only half the battle, having an experienced coach help you with accountability on your most important actions towards your long term targets, and provide feedback is the secret behind true progress and success.

How is the coaching delivered?

Coaching is delivered through messaging built into the GoalsWon app, accessible via mobile app on Android and iOS as well as the web (both mobile and desktop). Optional  notifications can be enabled in Settings to alert clients to coach messages. Your coach will interact and reply daily, every day.

How often does coaching take place?

The coaching is provided daily, 7 days a week, and for all timezones and countries. Each day your coach will review your progress and give you feedback, encouragement and advice to help you accelerate towards your targets. This takes place through the streamlined app, which has a chat interface as well as section for each day, covering submitted results, comments (including optional images) and coach replies.

What if I don't reply?

Your coach will continue to check in with you in the case you don't reply. Our job is to help you set your long term targets and daily goals, and stay accountable to them. We'll be friendly but persistent to follow up to listen and encourage you back on the path. If there are any reasons you'll be out of communication (for example an offline meditation retreat, or holiday you will be out of contact) then a coach will note that and be in touch on your return.

Does this replace a medical professional?

In short, no.

Our coaches are accountability coaching experts and will help you stick to your goals, whatever area you are focusing on. That is to say, we help support the work of any (mental) health professionals rather than replacing them. If you are suffering from mental or physical conditions we strongly encourage you to seek appropriate medical care.

What platforms does it work on?

Our service is is provided through purpose built apps on iOS, Google Play (Android) and responsive web for all mobile, tablets, notebooks and desktop machines. The service features realtime syncing via the Google cloud and supports multiple devices open and active at the same time.

I'd like to request a feature for the platform. Can I?

Yes, we love to hear from our clients and are continuing to improve our service and technology. Get in touch with requests via the coach chat in app, or alternatively via our contact form. Our product roadmap is publicly provided on our website, and we're thankful for those clients who have made requests that we have rolled out (they are acknowledged on our roadmap page).

How much does it cost?

For less than the cost of a daily coffee, you'll receive personalized accountability that will help you reach your goals. We offer monthly, quarterly and yearly plans. See the pricing and get started here.

Is my information safe?

Yes. We honor your privacy above all else.

All data is safely stored in the cloud powered by Google cloud infrastructure, accessible only to you and us.

Your personal information will never be sold or otherwise provided to any third parties outside of Goals Won Pty Ltd and any companies or individuals contracted as part of the service, except where required by law.

You can find full details on our privacy policy page.

How will GoalsWon keep me accountable?

All clients are able to submit proof of goals being met if they wish (it's not at bad idea at the start), whether it be a photo taken at the gym, a snap of a report completed etc.

For most goals, it's simple. Of course, there are some goals (like have a chat with the vice president about a promotion) that are hard to prove, but our service is built on trust and privacy, a sacred bond between you and your coach.

Our clients are encouraged to disclose when they have missed their goals, or fallen off the wagon. After all, the only person you would be cheating is yourself. Helping you recover from setbacks is where our accountability coaches can shine.

Why can't I just use a friend or join a group instead?

In the majority of cases, friends and strangers don't provide the consistent, regular accountability and support needed to stay on track. What starts out as an enthusiastic flurry of early messages dries up over time, leading to abandonment.

Indeed the academic research backs that finding, showing that individual professional coaching outperforms peer interventions.

What if I fail my goals?

We get it!

We've been there before and know how hard it is to correct a bad habit or take on something new and challenging.

Virtually all of our success stories have had stumbles along the way, be it goals missed in the daily cycle, or falling into a rut of several days.

That's where our coaches shine, using their experience to encourage reflection and learning, as well as helping you return to the plan. While you may have given up in a situation like this before, having a coach who has your back makes the difference between regret and resurgence.

Who uses this service?

We all have things that we want to accomplish.

GoalsWon helps anybody who wishes to improve on any areas of their life - we have clients of all ages, from countries around the world.

From those working on personal and health goals, to professionals, entrepreneurs and students, if you have an ambition to improve and achieve what matters to you, we are here to support.

Can I gift GoalsWon to someone else?

Yes. When you sign up for a plan it can be for someone else - whether a family member, colleague or friend. Please let us know after registering and we'd be happy to assign the subscription to them.

Can I get GoalsWon for my team?

Yes, we offer per-seat pricing for enterprises, startups, businesses and other organizations.

Taking care of your team's mental and physical health is a win-win, both for your organization and for your teammates productivity and wellbeing.

Please contact us for details.

Why is this a paid service?

High-quality human accountability means having experienced coaches skilled at listening and trained to support you, help you plan and succeed.

Unlike elite business or executive coaches whose custom programs cost hundreds or thousands of dollars a month, our service gives you convenient expert coaching from your device, without the hefty price tag.

I'm on an enterprise or gifted plan. Who can see my data?

The personal information communicated between you and your coach will never be shared to your manager or other individual within your company, or someone who may have gifted the service to you.

The trust between coach and client is one we honor, regardless of individual or enterprise account. The same strict privacy also applies in the case of a gifted plan.

The only information we do provide is meta information ( for example how many and which accounts are in use) for the purposes of billing and reporting, but the contents of such accounts (ie what is discussed with your coach) is never shared.

You can find full details on our privacy policy page.

Can I delete or export my data?

Yes. At any time you can request a full export of your profile and service history (including all chat logs and goals) with your coach. In addition, you can also request deletion of your personal information at any time.

You can find full details on our privacy policy page.

Do you sell information to others?

No, your coaching information remains confidential and is not and will never be sold to any third parties outside of Goals Won Pty Ltd.

You can find full details on our privacy policy page.

What languages are supported?

Currently, our service is offered in English. In the future, we plan to offer more languages for our global clients.

Who is behind this project?

Our cofounders Simon (game designer) and Joel (programmer), met over a shared passion (you might call it geekdom) for accountability, productivity and positive habit formation.

Even before collaborating on GoalsWon we were both mentoring each other on productivity techniques and systems, which featured heavily in the initial development of the service. Put simply, this company was built to scratch our own itch for a streamlined one-way accountability service, and also to help empower others to achieve their potential. Nothing makes us more happy than seeing our clients hit milestones and achieve what they thought impossible before.

The company is registered in Melbourne (Australia) and is independent, founder-owned and bootstrapped, serving a global audience.

Learn more about our story here

Have a question that wasn't answered?

We'd be happy to answer it. We read and reply to all messages.

Contact us here

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Our accountability coaching and battle tested behaviour change tactics can help you succeed where willpower has failed in the past. Invest in progress, invest in yourself.
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